ONLINE STORE POLICIES

• Our business days are Mondays to Sundays.
•  For delivery timeline, please refer to Shipping Information.

1. ORDER ACCEPTANCE POLICY

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Book Catcher reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

2. ORDER CANCELLATION POLICY

You cannot cancel an order (or part of an order) after payment has been authorised and approved. i.e. You cannot cancel the order after checkout upon reading all Terms and Conditions. However, you can cancel an order if there is a strong, valid reason.

To cancel an order, please email us at admin@bookcatcher.com.my.

3. RETURN POLICY

All products, once sold are non-returnable. However, exceptions will be made for faulty products provided they are reported to Customer Service within 3 days upon acceptance of delivery. All faulty products must be returned to us in their original packaging and must be accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification. Please also give a brief description on the fault of the product(s).

• LOCAL RETURN POLICY

  • Return of products will be arranged at Book Catcher premise.

4. EXCHANGE POLICY

Once a product has been sold, it cannot be exchanged except for the following:

• Products received are different from what is stated on the invoice; i.e. wrong goods are delivered.
• Product is found to be faulty.

If the product(s) received is wrong or faulty, there will be a one-to-one exchange for the same product. To exchange a product, please contact us within 3 days upon receiving the goods. Please contact us within 3 working days upon receiving the goods if there should be any missing item(s) from your order. Our representative will arrange to deliver the missing item(s).

• LOCAL EXCHANGE POLICY

  • Exchange of product(s) will be arranged at Book Catcher premise.

All products to be exchanged have to be returned to us in their original packaging & must be accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification.

5. PRICING POLICY

Book Catcher reserves the right to make adjustment to any published price of any product due to input error, product discontinuation, and stock clearance, under the instruction of manufacturers and distributors, and errors in advertising.

6. DELIVERY AND RECEIVING OF ORDERS (FOR HAND DELIVERY)

When an order is delivered but there is no one to receive the goods, our courier would leave a card informing customer to contact for collection at the courier centre. If the order is not claim, the item shall be delivered back to Book Catcher. A delivery charge will be imposed to customer for the next delivery upon request.