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MONSTER LOYALTY
RM75.00 RM20.00
THE BEST CARE POSSIBLE
RM65.00 RM17.00
CAR GUYS VS BEAN COUNTERS
RM60.00 RM15.00
When Bob Lutz got into the auto business in the early 1960s, CEOs knew that if you captured the public’s imagination with innovative car design and top quality craftsmanship, the money would follow. The “car guys” held sway, and GM dominated with bold, creative leadership and iconic brands like Cadillac, Buick, Pontiac, Oldsmobile, GMC, and Chevrolet. But then GM’s leadership began to put their faith in numbers and spreadsheets. Determined to eliminate the “waste” and “personality worship” of the bygone creative leaders and maximize profitability, management got too smart for its own good. With the bean counters firmly in charge, carmakers, and much of American industry, lost their single-minded focus on product excellence and their competitive advantage. Decline soon followed. In 2001, General Motors hired Lutz out of retirement with a mandate to save the company by making great cars again. As Vice Chairman, he launched a war against the penny-pinching number-crunchers who ran the company by the bottom line, and reinstated a focus on creativity, design, and cars and trucks that would satisfy GM customers. After emerging from bankruptcy in 2009, GM is finally back on track thanks in part to its embrace of Lutz’s philosophy with acclaimed new models like the Chevrolet Volt, Cadillac CTS, Chevrolet Equinox, and Buick LaCrosse. Lutz’s common-sense lessons, combined with a generous helping of fascinating anecdotes, will inspire readers in any industry. As he writes “It applies in any business. Shoemakers should be run by shoe guys, and software firms by software guys, and supermarkets by supermarket guys. With the advice and support of their bean counters, absolutely, but with the final word going to those who live and breathe the customer experience. Passion and drive for excellence will win over the computer-like, dispassionate, analysis-driven philosophy every time.”
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SKU: 9781591846222
Categories: Finance, General Interest, Non Fiction, Self Help
Additional Information
| Weight | 0.2 kg |
|---|---|
| Dimensions | 20 x 14 x 2 cm |
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While it is impossible to stop the passage of time, there are ways to prevent it from taking its toll on your appearance and your health—without resorting to injections and painful, expensive plastic surgery. The secret is in the foods you eat every day! The right diet can renew your energy; help you to maintain smooth, clear skin and a youthful glow; and actually add years to your life. This remarkable handbook will be your Fountain of Youth—providing meal plans, delicious recipes, and essential information that will enable you to turn back the clock and get a fresh and healthy new start on life!
Your indispensable guide to looking and feeling younger
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This delightful book assembles the world’s finest chocolates in one unique guide celebrating – and rating – the most luxurious, romantic, and popular of sweets…and depicting them in more than 200 beautiful full-color illustrations. Among connoisseurs, the intricacies of making chocolates are as serious as those of making wine. Step beyond the world of chocolate-covered brazils to explore such exotic flavors as cardamom and Earl Grey. Discover the light silky texture of makers such as Robert Linxe, or the inventive Swiss classical variety of Sprungli. Learn the secrets behind the art of couverture and how it affects the taste and texture of fine chocolates so that you can truly appreciate fresh chocolate truffles and other chocolate delicacies. Each chocolate is analyzed in detail, with valuable tasting notes and details on seasonal specialties and availability. Only brands containing the highest-quality ingredients are included in the directory, so that whether you are a chocaholic searching for a new chocolate sensation or are looking for original gift ideas, The Chocolate Companion will guide you to quite simply the finest chocolates in the world.
Even if you don’t care for the Kardashian clan, there’s no denying that they aren’t everywhere you look. (As I write this, Kim is hosting a special on ABC. See? They’re everywhere.) Konfidential – part memoir, part self-help –has the sisters reflecting on their childhoods, talking about their relationships, and sharing their beauty and style tips. A seemingly ridiculous concept for a group of people who are basically famous for being famous. Yet it’s all relatively endearing coming from this bunch, and a must-read for any true Kardashian fan. ”We’re not actresses or performers. We are business women, sisters, a mother, a wife, entrepreneurs, fashion designers … And we didn’t set ou to be celebrities. We’re just living our lives, and our claim to recognizability is that we do it in front of the cameras, and people like watching it.” Well said, ladies.
Professors in the Department of Psychology at the University of California, Los Angeles, Thomas N. Bradbury and Benjamin R. Karney are among the world’s leading scholars of social relationships, interpersonal communication, marriage, and well-being. Through in-depth interviews and detailed observations of thousands of couples, Drs. Bradbury and Karney have discovered the surprising ways in which personal histories, current life circumstances, and specific forms of interpersonal communication all combine to determine the quality and course of couples’ intimate lives. Their findings have been reported in more than 250 scientific articles and book chapters, and their 1995 review article is now the most widely-cited theoretical analysis of marriage published in the past century. On two separate occasions, the National Council on Family Relations has recognized Bradbury and Karney with the Reuben Hill Research and Theory Award for Outstanding Contributions to Family Science, and their co-authored text and accompanying video series, Intimate Relationships, has been used by thousands of undergraduates across the US and Canada. Translating and communicating research findings is central to their mission as scholars, and toward this end they founded and co-direct the Relationship Institute at UCLA, a center dedicated to engaging the general public with lectures, seminars, and workshops on new discoveries in the field of relationship science.
For an accident-prone "normal girl from Norfolk" who didn't run a serious race until she was 25, Chrissie Wellington has done pretty well for herself. A multiple world champion and record-holder, she remained unbeaten in 13 straight races at her chosen event, the Ironman triathlon, before her retirement in December.
And what a fiendish event it is – a 2.4-mile swim followed by a 112-mile bike ride, topped off with a marathon. Wellington's account of how she graduated from entering her first marathon on a whim in 2002 to the Ironman – surely Ironwoman would be more apt – title five years later is inspirational in the truest sense, because she feels strongly that sport can make ordinary people do extraordinary things.
She was helped/bullied on her way by a tyrannical coach with a chequered past but was obviously deeply competitive by nature, and her accounts of the more brutal aspects of Ironman are not for the squeamish; if a competitor was illegally slipstreaming her in the cycling phase, for instance, she would let fly an airborne stream of pee to make them back off.
As author Mitch Albom puts it in his introduction by way of explaining the book’s subtitle:
“If there is, as the subtitle of this books suggests, a Zen of Tony Bennett, it is surely that: a philosophy of life so pure and honest that it can smile when it hears itself sung back. How many of us can say that? How many of us cringe at a recording of our own voices, or when we see ourselves on video, or when we think about how we acted yesterday or last year?
“Tony Bennett, at eighty-six, can smile when his world is reflected—and with good reason. You are tempted to say talent, but many a talented artist has despised his own gifts. You are tempted to say success, but how many successful people are privately miserable?
Compiled from the 22 issues and six years that constituted the life of "Gentry" magazine, "The Gentry Man" aims to highlight the best of the culturally impactful magazine's lifespan. The collection is billed as "A Guide for the Civilized Male", much of its content applicable to men then and now. Moreover, the book is a snapshot of mid-century manliness, showing the perceived ideals of a generation of post-war men searching for guidance in peacetime. Uniting the content is Gentry's phenomenally creative layout, which changes vastly with from page to page.
Mind Over Business will give you the mental edge to overcome obstacles and take advantage of opportunity. It prescribes exercises that go beyond motivation to create a road map for success. You'll learn how to create a Personal Action Plan that outlines your goals logically and concretely, followed by a Reward Statement and Desire Statement that fuel your drive every step of the way. Simple visualization and performance cue exercises will keep you on target no matter what obstacles get in your way.
Business students often object to required courses in business ethics, and the more cynical members of the general public consider the term business ethics to be a contradiction in and of itself. In fact, business ethics — that is, doing the right thing in the way you run your company — makes sound business sense. Ethical lapses can harm a company just as thoroughly (and perhaps even more so) as a garden-variety business mistake. On the other hand, a reputation for ethical behavior can enhance a company’s success and even help a company through tough times. A good reputation is like a good brand: When customers and employees trust a company to do the right thing, the business is more productive inside and out.
FEATURES INCLUDE
- Fun, easy-to-understand definitions for words in every letter of the alphabet.
- Silly cartoons make definitions really stick.
- A humorous approach encourages kids to let loose with language, experiment and have fun.
- 384 pages of laughter & learning.
- And more! There are hours of fun words and their meanings to explore with your kids.
It’s astonishing to sit and watch tape of Kobe Bryant side by side with those of Michael Jordan. The footwork is the same. The post moves are the same. The spots on the floor the players choose are the same. The confidence is the same. The clutch gene is the same. The titles and game winning shots are celebrated the same. And even the badgering and belittling of their teammates is the same (it’s no secret that Michael Jordan was one of the harshest leaders to grace the hardwood). It’s eerily ironic how many similarities both players really share. They were both even coached by the same guy: Phil Jackson. It’s almost as if the basketball gods wanted to play a sick joke on the fans and send us a replica version of Michael Jordan.
Not For Turning is the first volume of Charles Moore's authorized biography of Margaret Thatcher, the longest serving Prime Minister of the twentieth century and one of the most influential political figures of the postwar era.
Charles Moore's biography of Margaret Thatcher, published after her death on 8 April 2013, immediately supersedes all earlier books written about her. At the moment when she becomes a historical figure, this book also makes her into a three dimensional one for the first time. It gives unparalleled insight into her early life and formation, especially through her extensive correspondence with her sister, which Moore is the first author to draw on. It recreates brilliantly the atmosphere of British politics as she was making her way, and takes her up to what was arguably the zenith of her power, victory in the Falklands. (This volume ends with the Falklands Dinner in Downing Street in November 1982.) Moore is clearly an admirer of his subject, but he does not shy away from criticising her or identifying weaknesses and mistakes where he feels it is justified. Based on unrestricted access to all Lady Thatcher's papers, unpublished interviews with her and all her major colleagues, this is the indispensable, fully rounded portrait of a towering figure of our times.
What seems like a gimmicky idea for a book-life with the world's tallest dog (with a Guinness Book of World Records certificate to prove it)-turns out to be an engaging, humorous read. "Giant" George begins life, paradoxically, as the runt of the litter, a Great Dane selected somewhat haphazardly by Nasser and his wife, Christie. George's breeder tries to impart some words of caution-"the parents are real big," she says. Soon George is wreaking havoc in the Nasser home, outgrowing the "the biggest dog crate available on the market" (the "Colossus") and eventually requiring his own queen-sized bed to sleep on. Fully grown, he weighs 245 pounds. But rather than the rambles of an obsessed owner, the book is a well-plotted and compelling story, which takes us into the Nasser family dynamic: when Dave and Christie start trying for a baby, they encounter heartbreak. Startlingly honest and well-written, Giant George's story stands apart from the slew of other dog books on the shelves.
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